 Dar es Salaam. Subscribers to Tigo Tanzania network yesterday experienced a communication breakdown that lasted almost four hours following failures at the service provider’s point. However, Tigo apologised through its Facebook page immediately after the service was restored claiming that the mishap resulted from an electrical fault in its transmission system – a situation that disrupted business and social activities among its customers. The problem hit the network at around 6.30am and persisted until around 11.00am, and even then not all customers could be accessible. According to information published on the Tigo Tanzania official Facebook page, the company confirmed that the problem was caused by an electrical fault that hit its plants and that a team was working to find a solution. “Dear customer, this morning we experienced an electrical fault at our machinery. The services have resumed though. We are sorry for the inconvenience. Now you can have all of our services as usual,” read the post in part. It added that, “We know that it will take time for all customers to have this service timely. We are sorry for this inconvenience and we beg your tolerance.” The statement, however provoked angry reactions from the network’s subscribers using the social media to criticise the cellular outfit, whereby some lamented that they had incurred losses due to the problem; they urged the service provider to put in place a backup system to prevent similar problems in future. There were those who even threatened to migrate to other mobile phone service firms. For its part, the Tanzania Communications Regulatory Authority (TCRA) said the matter was still under the provider, and could only intervene when it received official complaints from customers. “I have been experiencing these difficulties since yesterday (Tuesday) with my Tigo line. It continued displaying ‘emergency call’ message. Unfortunately, I’m not a subscriber to other networks,” Ms Jackie Julius, a Dar es Salaam based subscriber to the network said. “Really, today I have lost a lot of money than on any other day due to this mishap with my network. I don’t know how the company will compensate me. I don’t know if it will be bad to shift to other network provider,” said Mr. Nickson Medard, network subscriber through the Tigo Facebook page.
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Citizen Tanzania
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